1. Introduction
ONECIRCLE ("we," "us," "our") is a global creator growth partner headquartered in Vancouver, British Columbia, Canada. We help brands expand internationally through influencer marketing, PR, channel programs, live commerce, and AI-powered campaign workflows (including StarHood OS and TalentHood KOL).
This Privacy Policy explains what personal data we collect when you visit our website, contact us, apply to our creator network, or use our services—and how we use, share, and protect it.
Where applicable, we comply with Canadian privacy law (including PIPEDA), GDPR (EU/EEA), CCPA/CPRA (California), and other laws in the markets where we operate.
2. Information We Collect
2.1 Information you provide
- Contact and inquiry forms (name, email, phone, company, role, market, budget, project brief)
- Demo or consultation requests (including optional WeChat ID)
- Creator network applications (name, platforms, country, representation status)
- Client campaign materials you share with our team (briefs, brand assets, product information)
- Communications with our sales, account, and operations teams
2.2 Information collected automatically
- IP address, device type, browser, and operating system
- Pages viewed, referral source, and session activity on onecircle.com
- Log and security data related to site performance and abuse prevention
2.3 Cookies and similar technologies
We may use:
- Essential cookies (site functionality and security)
- Analytics cookies (to understand traffic and improve the site)
- Preference cookies (such as language selection)
You can control cookies through your browser settings. Where required, we will ask for consent before non-essential cookies are placed.
3. How We Use Your Information
- Respond to inquiries and provide proposals or consultations
- Deliver and manage creator marketing, PR, and related campaigns
- Operate StarHood OS, TalentHood KOL, and internal workflow tools
- Match creators, coordinate outreach, and produce performance reports
- Send service-related updates (you may opt out of marketing emails)
- Improve our website, products, and AI-assisted workflows
- Meet legal, tax, and compliance obligations
4. Legal Basis (GDPR)
For users in the EU/EEA, we process personal data based on:
- Contract — to deliver services you request
- Consent — for marketing, cookies, or optional communications
- Legitimate interests — analytics, security, and service improvement
- Legal obligation — where we must retain or disclose data by law
5. How We Share Information
We may share personal data with:
- ONECIRCLE team members and affiliates involved in your project
- Creators, agencies, and production partners needed to run campaigns
- Media, PR, and distribution partners (when relevant to your program)
- Technology vendors (hosting, CRM, analytics, email, cloud storage, AI tools)
- Professional advisors or authorities when required by law
We do not sell your personal information. We require service providers to handle data only for authorized purposes and with appropriate safeguards.
6. International Data Transfers
ONECIRCLE is based in Canada. Because we serve brands and creators globally, your data may be stored and processed in Canada and in other countries where we or our partners operate (such as the United States, the EU, and Southeast Asia) to deliver campaigns.
When personal data is transferred outside Canada, we use appropriate safeguards such as contractual protections and vetted service providers.
7. Data Retention
We keep personal data only as long as needed for the purposes described above, including:
- Active client or prospect relationship management
- Campaign delivery, reporting, and dispute resolution
- Legal, accounting, and regulatory retention requirements
When data is no longer needed, we delete or anonymize it where feasible.
8. Your Rights
8.1 All users
Depending on your location, you may have the right to:
- Access or receive a copy of your personal data
- Correct inaccurate information
- Request deletion or restriction of processing
- Object to certain processing or withdraw consent
- Opt out of marketing communications
To submit a request, email hello@onecircle.com. We will respond within a reasonable timeframe.
8.2 GDPR (EU/EEA users)
- Data portability for information you provided
- Lodge a complaint with your local supervisory authority
8.3 CCPA/CPRA (California users)
- Know what categories of data we collect and how we use them
- Request deletion of personal information
- Opt out of certain sharing for cross-context behavioral advertising (where applicable)
- Not be discriminated against for exercising your rights
9. Data Security
We use administrative, technical, and organizational measures to protect personal data, including access controls and secure infrastructure. No method of transmission or storage is completely secure; please use strong passwords and protect your account credentials.
10. Children's Privacy
Our services are directed at businesses and adult creators. We do not knowingly collect personal data from anyone under 16. If you believe we have collected such data, contact us and we will delete it promptly.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the latest version. Continued use of our website or services after changes take effect means you accept the updated policy.
